Return Policy

Last Updated: 9/29/23

Thank you for shopping at Nile Drop Market. We want to ensure that your shopping experience is satisfactory, and we have established the following Return Policy to address any concerns you may have regarding the return of purchased items.

1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately within 24 hours at [niledrop24@gmail.com]. We will work with you to resolve the issue, which may include issuing a refund, providing a replacement, or arranging for repair.

2. Initiating a Return

To initiate a return, please contact our customer service team at [niledrop24@gmail.com] within the specified return period. Provide your order number, details of the item(s) you wish to return, and the reason for the return. Our customer service team will guide you through the return process and provide you with any necessary instructions.

3. Eligibility for Returns

All items sold at Nile Drop Market are considered final sale and are not eligible for returns, exchanges, or refunds. We encourage you to review your purchase carefully before completing your order.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the return is a result of an error on our part or if the item is defective or damaged. We recommend using a trackable shipping service to ensure that the returned items reach us safely.

5. Refund Process

Once your returned items are received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to the original method of payment within [5] business days. Refund processing times may vary depending on your financial institution.

6. Exchanges

Exchanges:
Since all sales are final, we do not offer exchanges. Please double-check the product details and size charts (if applicable) before purchasing.

7. Non-Returnable Items

Certain items may be non-returnable, including but not limited to:

  • Personalized or customized items.
  • Perishable goods.
  • Gift cards.
  • Holiday decoration's
  • clearance items
  • jewelry 

Please check the product description and contact our customer service team if you have questions about the return eligibility of a specific item.

8. Contact Information

If you have any questions or concerns about our Return Policy, please contact us at [niledrop24@gmail.com].

Thank you for choosing Nile Drop Market. We value your satisfaction, and we are here to assist you with any concerns you may have.

Thank you for choosing Nile Drop Market. We appreciate your business and look forward to serving you.